FAQ beauty supply store

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FAQ

What is the condition of an item? 

Please refer to the individual product page additional information section.   

What is a tester? 

Testers are the same original fragrances that you find in full size perfume bottles with incredibly low prices. Fragrance companies manufacture testers to promote their products. Testers may come in a variety sizes and forms of packing - some come with simple marketing packaging with or without a cap, whereas others are ornately wrapped. If you're purchasing for yourself, or just don't need the box, testers are a great way for you to get the same amount of quality fragrance at an even deeper discount. Also, the quality of the perfumes themselves are not affected.   

Are the testers that sold used?

Not at all, all testers are sold unused, with the entire original quantity in the container.   

Are the perfumes & colognes genuine brands? 

We only carry 100% genuine brand name perfumes and colognes. Absolutely NO imitations or knockoffs.   

What is the difference between EDP and EDT? 

The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Actually, Eau de Toilette and Eau de Cologne are generally interchangeable.   

How long will it take to get my item? 

Your shipping time will solely depend upon the shipping method you choose, that is whether your choice is first class, priority, international etc. You can find the relevant shipping time at the checkout of your purchase.     

What is my order status?

 For your convenience, we will automatically send you updates regarding the status of your order via e-mail, including a shipping update with the tracking number once your order is shipped. You can track the status of your order online at designerfragrancehub.com by logging into 'My Account' which is found at the top right of the home page. You can also contact our customer service via e-mail sales@designerfragrancehub.com for the tracking information of your order.   

Do you offer international shipping? 

Yes we do. The relevant shipping rates are available at the checkout page of your order item.   

How do I pay for my purchase? 

We accept Debit, Credit Cards and PayPal. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Avoid using abbreviations unless that is how your information appears on your statement. The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3 – 5 business days and may vary with your financial institution.    

How can I return an item? 

Please refer to the ‘Return Policy’ tab located at the bottom of the home page for detailed information on returns.   

What if my merchandise arrives damaged or defective? 

If your merchandise arrives damaged or defective, please contact our customer service department within two business days. Please keep all packaging materials and merchandise in the original box for USPS inspection.